Field Service Engineer III (Franklin, MA REMOTE)

Thermo Fisher Scientific; Massachusetts; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to support their Chemical Analysis Division. This role offers the opportunity to engage in impactful work, providing services on advanced spectroscopy instruments. You will be responsible for installation, maintenance, and customer training, ensuring high-quality service delivery. With a focus on environmental protection and food safety, this position allows you to contribute to significant global challenges while enjoying competitive pay and benefits. Join a dynamic culture that emphasizes integrity and innovation, and take your career to the next level.

Benefits

Competitive Pay

Annual Bonus

Healthcare Benefits

Employee Benefits

Dynamic Culture

Career Development Opportunities

Qualifications

• 5+ years of hands-on experience as a Service Engineer with analytical instrumentation.
• High school diploma or Bachelor’s degree in Sciences or Engineering.

Responsibilities

• Perform installation, repair, maintenance, and validation of spectroscopy systems.
• Inspect malfunctioning products and recommend corrective actions.
• Develop and conduct training on equipment operation and safety.

Skills

Customer Orientation

Technical Knowledge of Scientific Equipment

Effective Communication

Documentation Skills

Ability to Work Independently

Education

High School Diploma

Bachelor’s Degree in Sciences or Engineering

Tools

Spectroscopy Instruments (OES, XRF, XRD)

Management Software

Job description

Join to apply for the Field Service Engineer III (Franklin, MA REMOTE) role at Thermo Fisher Scientific.

Environmental Conditions
Able to lift 40 lbs. without assistance, loud noises from equipment/machinery, and use of PPE (safety glasses, gowning, gloves, lab coat, ear plugs, etc.) required.

Work Schedule
Standard (Monday-Friday).

As part of the Thermo Fisher Scientific team, you'll engage in meaningful work that impacts a global scale, supporting our mission to make the world healthier, cleaner, and safer. We provide resources for career growth and develop solutions for global challenges such as environmental protection, food safety, and cancer research.

Location/Division
The position supports the Chemical Analysis Division (CAD), which offers analytical instruments and services across various industries including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy, and Mining. CAD operates globally with over 4,000 employees, providing product solutions that enable confident, on-the-spot decision-making.

The division includes business units such as:

1. Measurement Control and Sample Identification
2. Environmental and Process Monitoring
3. Production Process and Analytics
4. Bulk Elemental Analysis

The role specifically supports the Bulk Elemental Analysis business, helping customers accelerate production, improve quality, make faster process decisions, and protect their brands. We manufacture high-quality analytical solutions for sectors like clean energy, food safety, and infrastructure.

Key responsibilities include providing services on Spectroscopy instruments (OES, XRF, XRD), including installation, repairs, maintenance, and qualifications. You will also engage with customers, team members, sales, technical support, and engineering.

• Perform on-site installation, repair, maintenance, qualification, and validation of spectroscopy systems.
• Use management software to resolve service calls, control parts inventories, and document jobs.
• Inspect malfunctioning products, analyze issues, and recommend corrective actions.
• Serve as a communication link between customers and the company to ensure effective service.
• Develop and conduct training on equipment operation and safety.

Minimum Education & Experience
High school diploma with 5+ years of hands-on experience as a Service Engineer working with analytical instrumentation, or a Bachelor’s degree in Sciences, Engineering, or related field with 5 years of experience.

Proficiencies include customer orientation, technical knowledge of scientific equipment, effective communication, documentation skills, and ability to work independently at customer sites.

Travel & Physical/Environmental Requirements
Ability to travel up to 70% within the territory and other areas as needed. Physical activities include stooping, kneeling, reaching, standing, walking, lifting (up to 50 lbs with assistance), and working in various environments, including customer locations with noise and hazards. A valid driver’s license and safe driving record are required.

Benefits
Competitive pay, annual bonus, healthcare, and employee benefits. Thermo Fisher Scientific offers a dynamic culture emphasizing integrity, innovation, and career development.