Automation & SaaS Operations Analyst

Jobtailor; Orrville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Orrville, OH is seeking a detail-oriented, customer-focused analyst to support Run Model operations and the day-to-day maintenance of automations, integrations, and SaaS platforms.

You will assist with incident triage, documentation, and testing, translate business needs into clear requirements for technical teams, and collaborate with stakeholders to improve processes and platform reliability.

Qualifications

• Experience documenting processes, requirements, or technical workflows.
• Ability to learn new tools, systems, or technologies.
• Strong written and verbal communication with both technical and non-technical audiences.
• Ability to manage multiple tasks with direction and guidance.

Responsibilities

• Support the Run Model and day-to-day operations of automations, integrations, and SaaS platforms.
• Participate in incident triage, ticket resolution, and business support requests.
• Follow established prioritization and escalation processes for support issues.
• Assist in maintaining service stability by identifying issues and escalating risks.
• Contribute to reducing recurring issues through documentation and continuous improvement.
• Maintain and update SOPs and knowledge base content.

Skills

Customer service mindset

Attention to detail

Team player

Clear communication

Eagerness to learn

Problem solving

Job description

Jobtailor in Orrville, OH is seeking a detail-oriented, customer-focused analyst to support Run Model operations and the day-to-day maintenance of automations, integrations, and SaaS platforms.

You will assist with incident triage, documentation, and testing, translate business needs into clear requirements for technical teams, and collaborate with stakeholders to improve processes and platform reliability.