Automation & Process Improvement Analyst

Building Service 32BJ Benefit Funds; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Building Service 32BJ Benefit Funds seeks a Business Process Analyst to drive data-driven product delivery and optimize health fund operations. You will partner with the Process & Quality Engineering team to design, automate, and improve processes using SQL, dashboards, and data governance.

The role emphasizes stakeholder collaboration, documentation, and ad hoc analyses. The ideal candidate has a Bachelor’s degree or equivalent and 2+ years of experience in requirements gathering, data

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in identifying processes and projects for improvement, leading requirements gathering & validation, and writing functional & non-functional business requirements.
• Experience with data warehousing projects and SDLC; experience with data migration from on-prem to cloud is desirable.
• Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Visio; Expert proficiency in Excel.
• Proficient in SQL; SQL Server Management Studio.
• Proficiency with dashboards such as Tableau, QlikView, or Power BI.
• Knowledge of Microsoft Dynamics CRM Platform is preferred.

Responsibilities

• Solicit, review, analyze, create, and upkeep business requirements documentation.
• Build strong working relationships with team members, vendors, and stakeholders.
• Evaluate, ideate, develop, and implement/improve processes and/or systems using SQL or other programming languages.
• Engage vendors and teams to manage risks and resolve issues.
• Monitor and track multiple projects and tasks in a dynamic environment.
• Analyze data to identify operational trends and quality improvement opportunities.
• Perform data validation, quality review, and create test cases; conduct UAT.
• Document process maps, AS-IS/TO-BE workflows, data flow diagrams, and design specs.
• Provide operational support to ensure deliverables are met.
• Support Data Governance policy requirements within your domain.
• Create documentation of data structures and use cases.

Skills

Requirements gathering

Data analysis

SQL

Stakeholder management

UAT testing

Data governance

Dashboard usage

Education

Bachelor’s degree or equivalent

Tools

Tableau

QlikView

Power BI

SQL Server Management Studio

Microsoft Dynamics CRM

Job description

Building Service 32BJ Benefit Funds seeks a Business Process Analyst to drive data-driven product delivery and optimize health fund operations. You will partner with the Process & Quality Engineering team to design, automate, and improve processes using SQL, dashboards, and data governance.

The role emphasizes stakeholder collaboration, documentation, and ad hoc analyses. The ideal candidate has a Bachelor’s degree or equivalent and 2+ years of experience in requirements gathering, data