Automation Operations Analyst - Data-Driven Cross-Functional

Ibility; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, and Vision Plans

Short Term and Long Term Disability

401(k)

Unlimited Paid Time Off

11 Federal Holidays Off

Job summary

Ibility in Washington, DC is looking for an Operations Analyst to support the delivery and improvement of automated workflows within a large-scale automation platform. The analyst will work alongside cross-functional teams to ensure effective process operations, meet service level targets, and adapt to evolving technologies.

The ideal candidate will possess operations experience and strong analytical skills, ensuring accuracy in workflow processing and maintaining stakeholder relationships. Full benefits package including health plans and unlimited PTO.

Qualifications

• Proven track record in operations and analytics.
• Comfortable working in a dynamic, rapidly evolving environment.

Responsibilities

• Support cross-functional teams for automated workflows.
• Monitor operational workflows for accuracy and targets.
• Troubleshoot workflow issues with stakeholders.
• Communicate workflow status to external stakeholders.
• Generate and analyze operational reports.
• Monitor metrics associated with workflow performance.
• Identify business pain points and operational challenges.
• Assess enhancement requests and monitor statuses.

Skills

Operations experience

DevOps exposure

Analytical skills

Verbal communication

Data analysis

Excel proficiency

Experience with Tableau

SQL knowledge

Python experience

Stakeholder management

Cross-functional teamwork

Tools

Excel

Tableau

SQL

Python

Job description

Ibility in Washington, DC is looking for an Operations Analyst to support the delivery and improvement of automated workflows within a large-scale automation platform. The analyst will work alongside cross-functional teams to ensure effective process operations, meet service level targets, and adapt to evolving technologies.

The ideal candidate will possess operations experience and strong analytical skills, ensuring accuracy in workflow processing and maintaining stakeholder relationships. Full benefits package including health plans and unlimited PTO.