Automation & IT Helpdesk Specialist

U.S. Courts; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Annual Leave

Paid Sick Leave

Health Insurance

Retirement Benefits

Job summary

U.S. Courts is seeking an Automation Support Specialist in New York, NY to provide automation and helpdesk support for Probation staff. The role includes routine troubleshooting for hardware and software systems, as well as the installation and configuration of various computer systems. Key qualifications include strong troubleshooting skills, experience in a help desk environment, and proficiency with Microsoft applications. The position comes with various benefits, including health insurance and paid leave.

Qualifications

• One year of specialized experience at the entrance level.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Provide automation and helpdesk support for Probation staff.
• Perform routine to moderately complex troubleshooting for hardware and software systems.
• Install and configure computer hardware and software programs.

Skills

Troubleshooting Windows desktop operating systems

Technical support in help desk environment

Experience with Microsoft Office / Microsoft 365

Customer service

Communication skills

Network connectivity

Tools

Ticketing systems

Computer hardware installation

Audio/video conferencing systems

Job description

U.S. Courts is seeking an Automation Support Specialist in New York, NY to provide automation and helpdesk support for Probation staff. The role includes routine troubleshooting for hardware and software systems, as well as the installation and configuration of various computer systems. Key qualifications include strong troubleshooting skills, experience in a help desk environment, and proficiency with Microsoft applications. The position comes with various benefits, including health insurance and paid leave.