Automation Support Specialist

U.S. Courts; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Annual Leave

Paid Sick Leave

Health Insurance

Retirement Benefits

Job summary

U.S. Courts is seeking an Automation Support Specialist in New York, NY to provide automation and helpdesk support for Probation staff. The role includes routine troubleshooting for hardware and software systems, as well as the installation and configuration of various computer systems. Key qualifications include strong troubleshooting skills, experience in a help desk environment, and proficiency with Microsoft applications. The position comes with various benefits, including health insurance and paid leave.

Qualifications

• One year of specialized experience at the entrance level.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Provide automation and helpdesk support for Probation staff.
• Perform routine to moderately complex troubleshooting for hardware and software systems.
• Install and configure computer hardware and software programs.

Skills

Troubleshooting Windows desktop operating systems

Technical support in help desk environment

Experience with Microsoft Office / Microsoft 365

Customer service

Communication skills

Network connectivity

Tools

Ticketing systems

Computer hardware installation

Audio/video conferencing systems

Job description

Overview

The United States Probation Department for the Eastern District of New York is accepting applications for an Automation Support Specialist. Responsibilities as the Automation Support Specialist include providing automation and helpdesk support for Probation staff and providing technical support in installing and configuring computer hardware and software programs. The incumbent performs routine to moderately complex troubleshooting for hardware and software systems.

Qualifications

• One year of specialized experience at the entrance level.
• Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.
• Experience providing technical support to end users in a help desk or desktop support environment.
• Experience troubleshooting Windows desktop operating systems and common enterprise applications.
• Familiarity with Microsoft Office / Microsoft 365 applications.
• Experience installing and configuring computer hardware, printers, and peripheral devices.
• Basic understanding of network connectivity, VPN access, and wireless networking.
• Experience supporting audio/video conferencing systems, including troubleshooting and providing user guidance.
• Experience using ticketing systems to log, track, and resolve service requests.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve technical issues in a timely and professional manner.
• This position requires occasional travel between both of the company's offices located in Brooklyn, New York and Central Islip, New York; therefore a valid driver's license is required.
• Candidates must be able to lift and move items weighing up to fifty (50) pounds.

Benefits

• Paid Annual Leave
• Paid Sick Leave
• Paid Holidays
• Health Insurance
• Dental and Vision Insurance
• Life Insurance
• Retirement Benefits
• Thrift Savings Plan (TSP)
• Flexible Spending Accounts
• Pre-Tax Benefit Programs