Automation & Development Lead - AI-Driven Ops

DigaCore; Lakewood Township (NJ); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Nationwide medical insurance

Dental insurance

Life insurance for all employees

Long-term disability insurance

401k match

Generous paid time off

Mental health days

Paid certification assistance

Job summary

DigaCore is seeking a hands-on Manager of Development & Automation to lead and grow the function responsible for automation, systems integration, and AI-enabled workflows. You will reduce manual work, improve visibility with dashboards, and scale efficiency through smarter systems.

The role requires strong execution, mentoring, and collaboration with leadership. You will own the automation roadmap, manage vendors, and deliver end-to-end solutions across internal ops and client environments, with

Qualifications

• 3+ years in automation, systems integration, DevOps, or technical operations with 1+ year leading AI/automation initiatives
• Experience in MSP, SaaS, or multi-client service environments
• Strong ability to improve business processes through APIs, integrations, and workflow automation
• Hands-on experience with Microsoft stack (M365/Azure), PowerShell, Power Platform, PSA/RMM tools, and APIs
• Experience with reporting tools (e.g., Power BI) and data structures
• Proven track record of applying AI to operational or client-facing use cases
• Ability to work across technical teams and business stakeholders to deliver measurable impact
• Strong prioritization and execution skills, with ownership from idea to delivery

Responsibilities

• Grow and develop the Development & Automation team – onboard, mentor, and support team members as the function scales
• Contribute to the technical roadmap and standards for the function – tooling decisions, delivery priorities, and how the team partners with the rest of the business
• Manage vendor relationships and support capacity planning for the function
• Own and build Digacore’s automation and integration roadmap across internal operations and client environments
• Identify manual processes and turn them into scalable automations that improve efficiency and reduce friction
• Work with leadership, teams, and clients to understand pain points and define automation opportunities
• Build and deploy workflow automations, system integrations, dashboards, and AI-enabled solutions
• Create reusable automation patterns that can be applied across teams and clients
• Improve visibility through reporting and dashboards that help teams and leaders make better decisions
• Streamline service desk, ticketing, onboarding/offboarding, billing, and client lifecycle workflows
• Choose and implement automation and AI tools that deliver clear business or client value
• Work with engineers or vendors as needed to deliver solutions end-to-end
• Track impact through metrics like time saved, efficiency gains, and service improvements

Skills

Automation leadership

MSP experience

Cross-functional collaboration

Prioritization & execution

Tools

PowerShell

Power Platform

M365/Azure

Power BI

APIs & Integrations

Job description

DigaCore is seeking a hands-on Manager of Development & Automation to lead and grow the function responsible for automation, systems integration, and AI-enabled workflows. You will reduce manual work, improve visibility with dashboards, and scale efficiency through smarter systems.

The role requires strong execution, mentoring, and collaboration with leadership. You will own the automation roadmap, manage vendors, and deliver end-to-end solutions across internal ops and client environments, with