Automation Architect, Prime Video Trust & Safety

Prime Video & Amazon MGM Studios; Austin (TX); On-site; USD 80,000 - 141,000; Full time

Job summary

Prime Video’s Trust & Safety team seeks an Automation Architect to scale AI-driven content moderation and risk detection across Amazon’s platforms.

You will own architecture and drive adoption of intelligent workflows, partnering with Data Science, Engineering, Product, and Legal teams to balance speed, accuracy, and compliance. The role emphasizes operational enablement, storytelling with BRDs/PRFAQs, and delivering measurable reductions in moderation workload.

Qualifications

• 5+ years of program or project management experience.
• 3+ years of technical specialist, design and architecture experience.
• Experience leading and collaborating with a large cross-functional team.

Responsibilities

• Orchestration Leadership: Champion the integration of AI/automation tools into Trust & Safety operations.
• Cross-Functional Collaboration: Partner with Data Science, Engineering, Product, and Legal teams to design compliant, rapid solutions.
• End-to-End Solution Design: Own architecture of AI-driven content moderation systems at scale.
• Operational Enablement: Roll out new tools with training, feedback loops, and iterative improvements.

Skills

Program management

Technical architecture

Cross-functional leadership

Communication

AWS proficiency

Education

Bachelor's degree in Computer Science or related field

Tools

AWS Professional level certification

Job description

At Prime Video, we’re redefining how the world watches entertainment. Our Trust & Safety team protects millions of customers and content creators globally, ensuring a safe, reliable experience. As an Automation Architect, you’ll drive the adoption of automation across our operations, bridging technical innovation with operational needs. You’ll architect solutions that scale content moderation, mitigate abuse, and empower our teams to deliver trusted and safe content to our customers.

Key job responsibilities

• Orchestration Leadership: Champion the integration of AI/automation tools (e.g., Generative AI, intelligent workflows) into Trust & Safety operations. Translate technical possibilities into actionable strategies for operational teams.
• Cross-Functional Collaboration: Partner with Data Science, Engineering, Product, and Legal teams to design solutions that balance speed, accuracy, and compliance.
• End-to-End Solution Design: Own the architecture of AI-driven systems for content moderation, risk detection, and policy enforcement. Move from prototype to production at Amazon scale.
• Operational Enablement: Drive the rollout of new tools, providing training, feedback loops, and iterative improvements to ensure adoption and value delivery.
• Strategic Narrative Development: Create compelling technical narratives (BRDs, PRFAQs, white papers) that align with business outcomes (e.g., reduced moderation latency, improved accuracy).

A day in the life

You start by reviewing emerging abuse patterns in Prime Video’s global platform. You collaborate with a Engineering and Data Science teams to design an Agentic Solutions that flags policy-violating content in real time. By midday, you’re leading a workshop with Trust & Safety analysts to demo the tool, addressing their concerns about false positives. Later, you partner with Engineering to prioritize features for the next sprint, ensuring the solution scales during high-traffic events. By day’s end, you update stakeholders on metrics—like a 20% reduction in moderation workload—and refine the roadmap for upcoming compliance challenges.

Basic Qualifications

• 5+ years of program or project management experience
• 3+ years of technical specialist, design and architecture experience, or AWS Professional level certification
• Experience leading and collaborating with a large cross-functional team
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Bachelor's degree or above in Computer Science, Computer Engineering, or related fields

Preferred Qualifications

• Experience in an operational role, or experience in profee auditing, coding, and documentation requirements
• Orchestration and Automation Advocacy: Track record of driving automation adoption in operational teams.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 80,300.00 - 140,500.00 USD annually

USA, WA, SEATTLE - 82,700.00 - 140,500.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10500855