Sr. Technical Program Manager , Prime Video Sports Linear and News

Prime Video & Amazon MGM Studios; Austin (TX); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Prime Video is building a world‑class, highly available live sports platform. We seek a Senior Technical Program Manager to own complex reliability programs, anticipate incidents, and balance business SLAs with engineering constraints.

You will drive measurable improvements in uptime and operational health across multiple teams in a fast‑paced environment. You will translate incidents into prioritized technical specifications and promote proactive monitoring, blameless postmortems, and modern

Qualifications

• 5+ years of technical product or program management experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.

Responsibilities

• Define, design, and implement multi-tier distributed services and customer experiences.
• Be involved in designing, implementing, and testing major features.
• Estimate engineering effort and plan how to rollout system changes.
• Collaborate with multiple teams in a fast-paced organization.

Skills

Technical program management

Software development

Cross-functional collaboration

Reliability engineering

Incident management

Job description

Description

Love sports? Want to change the world? Prime Video is re‑inventing the live sports experience by merging high‑quality live streaming, immersive interactive features, and exclusive access to some of the world’s most loved sports properties — including the NFL, NBA, English Premier League and UEFA Champions League soccer, Roland‑Garros (French Open), the US Open and more. Every day we face the challenges of a fast‑paced market and expanding technology set. And we’re building at a scale only Amazon is capable of. The Prime Video Sports team is a single‑threaded owner, uniquely positioned to execute our vision across the entire Prime Video stack to deliver the most compelling new experiences to our customers. If this sounds like the type of experience you'd like to help build -

Who We Are

We are deeply connected with the idea that live sports events are fundamentally different: there is only one shot at delivering the moment until it is forever lost. Our mission is to make sure that our customers never miss a single moment of the sports they love. To do this we need to deliver best‑in‑class live sports infrastructure, testing, monitoring, and operations to optimize the delivery of live sports experiences at scale. Our team engineers for speed, quality, availability, and scale. As Prime Video has grown, we've increased the depth and breadth of video products we support, with a corresponding increase in the associated size and complexity of our engineering activity and the load on our services. Our goal is to adapt our architecture to maintain and improve our velocity of delivery for customers in the face of these changes, and for our services to be on and error‑free 24/7, especially for high‑profile, exclusive content. With AI as a transformative force, we're at an inflection point that enables us to unlock new opportunities in predictive analytics, automated defect analysis and mitigation, and automated operations that were previously beyond our reach.

What We’re Looking For

We need a highly talented Senior Technical Program Manager to build resilient, highly available, and operationally excellent systems that power our vision. You'll anticipate availability risks, manage critical incidents and escalations, and balance business SLA commitments against technical constraints and operational trade‑offs.

You must break down complex reliability initiatives into manageable operational improvements, develop comprehensive availability specifications, and deliver measurable enhancements to system uptime and operational health. We seek someone with a strong curiosity to build and nurture an operationally mature, reliability‑focused engineering culture—fostering proactive monitoring practices, blameless post‑mortem disciplines, and integrating emerging observability and chaos engineering technologies into our operational excellence framework.

What You Will Do Here

You will own and drive product features partnering with SDMs in our Seattle, WA Austin, TX and Arlington, VA teams. You'll collaborate with Prime Video teams including Catalog, Commerce, Offers, X‑Ray, Prime Video Channels, Store Front Automation, devices and more. You will look around corners, anticipate bottlenecks, and use technical judgement to land complex programs for our business. You will also influence and shape how we execute and help drive velocity with high quality. You will manage complex, high‑impact availability and operational excellence initiatives spanning multiple teams. Balance competing priorities while maintaining focus on system reliability, operational health, and measurable availability outcomes.

You will transform operational incidents, availability gaps, and reliability concerns into prioritized technical specifications by partnering with engineering and operations teams to identify high‑impact reliability requirements. Help teams distinguish between tactical incident fixes and strategic availability solutions, consolidating related operational needs into cohesive reliability improvement projects with clear business value and customer impact.

This role involves regular communication with senior, director, and VP level management on project status and risks, broad cross‑team coordination on project execution, creating effective project management strategies to meet deliverables and organize teams, and regular updates to Critical Program Reviews and other reporting mechanisms.

What You Will Get From Us

A great team to work with and the chance to build a top tier services at a proven top tier company. You will get a startup like culture with the stability of an established industry leader. You will get support and resources from some of the smartest people in the industry to continue learning.

Key job responsibilities

• Define, design, and implement multi-tier distributed services and customer experiences
• Be involved in designing, implementing, and testing of major features
• Estimate engineering effort, plan implementation, and rollout system changes that meet requirements for functionality, performance, scalability, reliability, and adherence to development goals and principles.
• Effectively collaborate in a fast-paced environment with multiple teams in large organization (software development, QA, Project/Release Management, Build and Release, etc).

A day in the life

• Interact with leaders from product and/or other partner tech teams and stakeholders for conceptualizing, scoping and/or planning delivery.
• Assist with project planning, task break-down, delivery and track status with your team
• Communicate delivery status to stakeholders
• Contribute to the vision, goals, and technical strategy in alignment with customer needs and market opportunities.
• Provide leadership on complex technical issues, design trade-offs, and feature and schedule prioritization.
• Innovate on behalf of customer

About The Team

• We are a team who value diversity, respect, and inclusiveness. We love mentoring and helping each other grow.
• Our technology choices and designs are driven from the engineers, not handed down from above.
• We have a lot of say for what goes into our product. We get to pitch our ideas up the chain, not the other way around.

Basic Qualifications

• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience developing and executing/delivering product and technical roadmaps

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 148,700.00 - 201,200.00 USD annually

USA, WA, SEATTLE - 148,700.00 - 201,200.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10413895