Automation Analyst

Think Consulting; Grand Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Think Consulting in Grand Rapids seeks an analytics professional who builds automation, not just documents. You’ll inherit an active RPA portfolio while running discovery sessions to surface exceptions and edge cases with users.

You’ll write requirements, own reliability, and guide change management to turn processes into automated, measurable gains. Strong AI tooling, REST APIs, and scripting skills are essential.

Qualifications

• You build, not just document. Point to automations, tools, scripts, or workflows that exist and are used.
• Serious hands-on AI tooling experience. You work regularly in tools like Claude, Cursor, or Codex to write and debug real working code.
• You can run a discovery session, elicit requirements from someone who's never written one, and turn a vague complaint into a defined problem with a number attached.
• Technical fluency. REST APIs, JSON, webhooks, SQL, and scripting in Python or JavaScript.
• You automate your own work. You've built the script, the macro, the workflow to save time and more.
• Genuine curiosity about how work gets done. Insight often comes from watching someone's screen.
• Willingness to maintain, not just build. Year one involves understanding and improving existing work.
• Systems thinking about people. You can discuss finance processes and get buy-in for changes.

Responsibilities

• Interview and observe the humans doing the work; run discovery sessions and surface edge cases.
• Build the automations: workflows, RPA, scripts, integrations, and AI-assisted steps.
• Turn discovery output into a quantified backlog: costs today, costs to fix, ROI.
• Own existing RPA portfolio: fix brittle bots, document undocumented ones, retire obsolete.
• Write requirements: user stories, acceptance criteria, exception paths, failure modes.
• Own reliability for what you ship: monitoring, error handling, runbooks.
• Manage change: train affected teams and ensure processes stick.
• Measure shipped results against promises and report honestly.

Skills

AI tooling experience

Discovery sessions

REST APIs

JSON

Webhooks

SQL

Python

JavaScript

RPA

Bot portfolio

Automation

Tools

Playwright

Puppeteer

Selenium

n8n

Job description

Overview

Are you looking to do more than just the analytical work, gathering information, and making recommendations? Do you want to also build the tool, systems, process, etc. that you are working so closely with?

If you're an analyst who has spent the last year or two building things you couldn't have built alone before because Claude, Cursor, or Codex closed the gap this role is designed for you!

We have partnered with an client that is truly investing in its technology and teams as they fully believe, with the right people and the right tools, they can shape the future of their business.

Current state: They have already invested in automated process discovery tooling, so the raw picture of how work flows through this company is being captured for you. They also have a substantial portfolio of RPA automations in production that you'll help inherit. Some are excellent, some are brittle, some probably shouldn't exist.

Your job spans both ends. Discovery software shows what people do; it can't tell you why or which exception matters. That takes someone who will sit with users and ask the third and fourth question. Then you take what you learned and ship the automation yourself.

What You’ll Do

• Interview and observe the humans doing the work. Run discovery sessions, workshops, and side-by-side walkthroughs. Dig past the first answer and surface the exceptions, workarounds, and edge cases that tooling alone won't reveal
• Build the automations. Workflow orchestration, RPA, scripts, integrations, AI-assisted steps you're expected to deliver working automation, not just specify it. You'll pull in engineering for the genuinely hard problems, not the routine ones
• Turn process discovery output into a prioritized, quantified backlog: what it costs today, what it costs to fix, what's the ROI
• Help own existing RPA portfolio: understand what each automation does and for whom, fix what's brittle, document what's undocumented, and retire what no longer earns its keep
• Write the requirements: user stories, acceptance criteria, exception paths, and the failure modes everyone forgets until go-live
• Own reliability for what you ship: monitoring, error handling, and runbooks
• Manage the change: bring affected teams along, train them, and make sure the new process actually sticks
• Measure what shipped against what you promised, and report it honestly

Qualifications

• You build, not just document. Point to automations, tools, scripts, or workflows that exist and are used.
• Serious hands-on AI tooling experience. You work regularly in tools like Claude, Claude Code, Cursor, or Codex using them to write and debug real working code, not to draft emails. You know how to decompose a problem for a model, when to trust the output, and where it will confidently hand you garbage
• Real analyst chops. You can run a discovery session, elicit requirements from someone who's never written one, and turn a vague complaint into a defined problem with a number attached. You ask the follow-up question
• Technical fluency. REST APIs, JSON, webhooks, SQL, and scripting in Python or JavaScript. You should be able to read an API doc, authenticate against it, and get data moving without help
• You automate your own work. You've built the script, the macro, the workflow that saved you several hours a week and then you built four more
• Genuine curiosity about how work gets done. The best insight in this job usually comes from watching someone's screen for twenty minutes, not from reading a process doc
• Willingness to maintain, not just build. A meaningful share of year one is understanding and improving someone else's work. If that sounds like a chore rather than a puzzle, this isn't the right fit
• Systems thinking about people. You can talk to finance about their month-end close, understand the edge cases they're worried about, and get buy-in before you change how their job works
• You know the difference between a process that should be automated and one that should be eliminated or renegotiated first

Preferred Experience

• Business process modeling BPMN or equivalent, at a level of detail people actually read
• Hands-on with workflow automation or iPaaS platforms
• RPA experience, especially inheriting or auditing an existing bot portfolio. n8n experience.
• Built something real with LLM APIs: structured extraction, document processing, tool-using agents, evaluation harnesses
• Familiarity with task or process mining tools and translating their output into action
• Formal continuous improvement background: Lean, Six Sigma, value stream mapping
• Browser and UI automation: Playwright, Puppeteer, Selenium
• Data work beyond SQL: dbt, warehouse modeling, BI tooling

Equal Opportunity Employer, including disability and protected veteran status