Automatics Service Technician

Tri City Glass & Door Inc; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Health, Dental, Vision

401(k) with generous employer match

Paid Time Off (PTO)

Short and Long-Term Disability

Paid holidays

FSA (Flex Saving Account)

HSA (Health Savings Account)

Life insurance

Company discounts

Employee referral bonus

Employee assistance program

Job summary

Tri City Glass & Door Inc is seeking an Automatics Service Technician to safely install and repair automatic door systems, structural glass, and related hardware. The role emphasizes hands-on work across field environments, with training provided to ensure success and qualification in AAADM certifications.

You will read electrical diagrams, coordinate parts, and troubleshoot alarms or access controls while maintaining safety and customer satisfaction on every site.

Qualifications

• High School Diploma or equivalent required.
• Must maintain AAADM certification.
• Must possess valid Driver’s License and be 18+ to operate power tools.
• Background check required for work in correctional facilities.
• Experience in construction/residential field is a plus.
• Familiarity with hand tools and power tools helpful.

Responsibilities

• Safely install or repair products, services, and glass per orders.
• Read and interpret work orders, drawings, wiring diagrams and plans.
• Diagnose issues with entrance security systems and automatic operators.
• Coordinate with service team to obtain parts.
• Install and adjust automatic doors and related electronic components.
• Train other technicians on procedures; maintain truck stock and paperwork.
• Communicate with customers onsite and schedule teams as needed.
• Uphold safety standards and protect job site quality.

Skills

Mechanical aptitude

Attention to detail

Problem solving

Independent work

Communication

Teamwork

Education

High School Diploma or equivalent

AAADM certification

Tools

Hand tools

Power tools

Tape measures

Levels

Job description

Join Our Team and Own a Piece of the Future! Are you ready to take the next step in your career and become a part-owner of an innovative company? We are looking for enthusiastic individuals to join our team, and no prior experience is necessary! We provide comprehensive training to ensure your success. This is your chance to grow with us and share in the rewards of our collective success.

Summary: The Automatics Service Technician will safely and successfully complete the installation or repair for all products, services, and glass along with any repair work needed to ensure the best possible service and results for our customers. Work includes installing and repairing door hardware, locks, electronics, automatic operators, and automatic sliding doors.

Essential Duties and Responsibilities will include the following:

• Required to wear and use personal protective equipment per Tri City Glass & Door and contractor policies.
• Read and understand work orders, shop drawings, wiring diagrams and architectural plans.
• Diagnose issues with entrance security systems, electronic locks, and automatic operators.
• Coordinate with Service team members to procure the necessary parts to make the repairs..
• Install various automatic swing door operators, sliding door operators, bi-fold automatic doors, ICU doors, electronic switches, relays, and other electronic parts. Interface any fire alarm or security systems to work correctly with these types of doors.
• Discuss and review customer orders to ensure the appropriate materials needed to complete the work order are available.
• Fulfill work orders to satisfy customer service requirements.
• Utilizing mechanical aptitude and strong attention to detail, problem-solve installation and or any customer concerns as they come up, on both new products and existing to ensure all work is done properly.
• Communicate with our customers onsite and/or scheduling team in the event jobs are delayed or completed early.
• Use strong problem-solving skills to minimize waste and rework.
• Measure, cut, and fabricate accurately while installing materials in the field to ensure top-quality, trouble-free installations.
• Train other technicians on procedures and techniques required to troubleshoot and repair automatic entrances and security systems.
• Maintain a neat and clean truck and work area.
• Restock the truck as needed; replenishing any material used from stock, filling out all paperwork to maintain the truck stock.
• Collect amount due for service performed as directed by Service Coordinator.
• Practice safe work methods at all times, report, and respond to hazardous situations.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Must maintain AAADM certification.
• Maintain a valid Driver’s License.
• Must be 18 years or older of age to operate power tools.
• Must pass a background check in order to work in correctional facilities.
• Previous construction/residential experience, plus.
• Mechanical aptitude and familiarity with hand tools, tape measures, levels, power tools, etc.
• Ability to regularly lift and/or carry up to 75 lbs.
• Ability to perform physical tasks for extended periods including standing, walking, climbing, bending, pushing, pulling, and twisting over surfaces.
• Ability to climb and/or work at heights while utilizing stairs, ladders, personnel lifts, or scaffolding.
• Ability to work independently or in a team.
• Ability to prioritize, multitask, and problem-solve.
• Ability to work out of town overnight, occasionally.

Work Environment

The work environment will be both indoor and outdoor in the client’s business, year-round.

Benefits:

• Employee Stock Ownership Plan (ESOP)
• Health, Dental, Vision
• 401(k) with a generous employer match
• Paid Time Off (PTO)
• Short and Long-Term Disability
• Paid holidays
• Flex Saving Account (FSA)
• Health saving account (HSA)
• Life insurance
• Company discounts
• Employee referral bonus
• Employee assistance program

EEO STATEMENT

Tri City Glass & Door is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age disability or any other status protected by law. We will provide reasonable accommodation to qualified individuals with disabilities.