Auto Tittle Associate

La Familia; Humacao (PR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid Time Off

Holiday Pay

Store discount

Uncapped bonus potential

Job summary

La Familia Casa de Empeño in Humacao, PR seeks an Auto Title Loan Associate to greet customers, process auto loans and extensions, and handle pawn and sales transactions in a friendly, efficient manner.

You will work with a bilingual team in a structured retail setting, performing opening/closing duties and delivering excellent service while meeting store targets.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced retail setting.
• Fully bilingual English/Spanish required; background check may be required.

Responsibilities

• Greet customers and interact with them in person and on the phone.
• Process auto loans and extensions; handle related transactions.
• Process sales, pawn loans and extensions as needed.
• Perform opening and closing store duties.
• Provide friendly, courteous and respectful customer service daily.

Skills

Customer service

Communication skills

Teamwork

Bilingual (English/Spanish)

Self-motivated

Education

High school diploma or GED

Job description

Address: Triump Plaza Shopping, Lote #3, Carr # 3 km 83.6 , Rio Abajo Ward Humacao, Puerto Rico 00791Brand: La Familia Casa de EmpeñoWe want you to join us for a career not a job. At EZCORP we are looking for Auto Title Loan Associate Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!Urgently hiring immediately for Auto Title Loan Associate! Easily apply today!Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast-paced retail environment.Our Auto Title Loan Associate position offers competitive pay based on experience!Here are some of the other things we offer our Auto Title Loan Associate:Comprehensive benefits package (Medical, Dental, Vision Car, Supplemental Life, AD&D)Company paid Short Term DisabilityCompetitive WagesMonthly UNCAPPED Bonus Potential Paid on Store and Individual PerformanceGreat Working Hours – Better Than Traditional Retail401(k) with Company MatchGenerous Paid Time OffHoliday PayStore DiscountHere's what you can expect as a Auto Title Loan Associate: This role will give you the opportunity to interact with customers daily, helping with auto loans. As part of our customer service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.Other Auto Title Loan Associate duties include, but are not limited to:Providing excellent customer service by greeting customers, interacting with customers in person and on the phoneProcessing auto loans and extensionsProcessing sales, pawn loans and extensions as neededPerforming opening and closing store dutiesRequirements for the Auto Title Loan Associate) role include:As a member of our customer service team, you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:High school diploma or GEDCustomer service, banking, auto title, and/or collections experienceExcellent communication and interpersonal skillsWork well independently and as member of a teamAbility to multitaskAble to pass a criminal background check (performed after a conditional offer)Adhere to all Company policies, procedures, and regulationsPrevious experience collecting past-due accounts is preferredFully Bilingual (English/Spanish)Be part of something bigger — EZCORP operates a diverse family of US brands, including EZPAWN, Value Pawn & Jewelry, Easy Pawn, USA Pawn, maX it Pawn, Premier Pawn, Cash Pawn, Max Pawn Luxury, La Familia Casa de Empeño as well as many other regional brands, giving you the stability of a large organization with the community feel of a neighborhood business.