Auto Shop Manager/Dispatcher

Ray Chevrolet, Inc.; Bloomington (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading automotive service provider seeks a Shop Manager to oversee the Service Department, ensuring operational efficiency and customer satisfaction. The role demands exceptional leadership, industry knowledge, and a commitment to ethical practices, combined with the ability to manage staff and budgets effectively.

Benefits

Excellent Pay

Major Medical

Paid Vacation

Growth Opportunity

Qualifications

• At least two years of Technical Management experience.
• Outstanding leadership skills focused on respect.
• Ethical business practices knowledge.

Responsibilities

• Strives for 100% customer satisfaction.
• Manage staff of technicians and lead service management.
• Develops and implements marketing plans.

Skills

Leadership

Customer Satisfaction

Operations Management

Technical Management

Job description

The Ray Auto Group is looking for a new Shop Manager to successfully help run an efficient and profitable Service Department. This role will be responsible for operations, profitability, performance results, and customer satisfaction in the Service Department.

Benefits

• Excellent Pay
• Major Medical
• Paid Vacation
• Growth Opportunity

Responsibilities:

• Strives for 100% customer satisfaction by building relationships with customers
• Interfaces with department managers to improve operations, performance and profitability
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Interacting with and managing a staff of technicians
• Leading our service management
• Fulfilling all service activities needed to meet or exceed operating plan goals
• Effective vehicle production and inventory control
• Managing technician productivity
• Develops and implements a marketing plan which promotes new and repeat business
• Maintains outstanding business relationships with manufacturer
• Sets, monitors and drives the achievement of performance targets of Advisors, Technicians and department

REQUIREMENTS:

• At least two years of Technical Management experience
• Outstanding leadership skills which focus on treating employees with respect
• Unwavering commitment to ethical business practices
• Understands, keeps abreast of, and complies with federal, state and local regulations
• Chrysler Dodge Jeep Ram experience preferred