Auto Service Store Manager — Lead Growth & Guest Experience

Goodyear; West Hartford (CT); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

401(k)

Life insurance

Disability

Tuition assistance

Sick and vacation time

Tire discounts

Medical plans

Certification reimbursement

Paid vacations

Job summary

Goodyear in West Hartford, CT is seeking a Store Manager to lead operations in one of our Auto Service centers, delivering outstanding service while building strong guest relationships.

The role involves scheduling associates, managing appointments, and driving profitability. You will coach and direct store staff to achieve store performance goals and ensure compliance with company standards.

Qualifications

• Minimum 1 year of retail management experience.
• Valid driver's license.
• Must be at least 18 years of age.

Responsibilities

• Help drive, track, and reach sales and profitability goals through guest and employee interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction.
• Advocate for employees with respect to training and development.
• Partner on recruiting, interviewing, hiring, and onboarding, including compensation philosophy.
• Ensure compliance with workforce labor requirements and Goodyear Retail requirements.
• Articulate all warranties, promotions, and advertisements.
• Use tools to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.

Skills

Retail management

Leadership

Customer service

Scheduling

Job description

Goodyear in West Hartford, CT is seeking a Store Manager to lead operations in one of our Auto Service centers, delivering outstanding service while building strong guest relationships.

The role involves scheduling associates, managing appointments, and driving profitability. You will coach and direct store staff to achieve store performance goals and ensure compliance with company standards.