Auto Service Consultant: Growth, Training & Benefits

Chapman Auto Stores; Philadelphia (Philadelphia County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

Vacation and Holidays

401(k) with company match

Employee vehicle purchase program

Discounts on parts and service

Job summary

Chapman Ford Philadelphia is seeking a WORLD CLASS SERVICE Consultant to join our growing team. We offer a best in class pay plan, comprehensive benefits, and training to help you succeed in a fast-paced dealership environment.

As a Service Consultant, you will greet customers, review service history, present accurate estimates, and work with the team to deliver quality repairs. A valid driver's license and excellent communication are required.

Qualifications

• MINIMUM 2 YEARS experience in a Dealership Industry is required.
• High school diploma or equivalent.
• Valid driver license and a good driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• Leadership goals

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Skills

Customer service

Communication skills

Leadership

Positive attitude

Professional appearance

Education

High school diploma

Job description

Chapman Ford Philadelphia is seeking a WORLD CLASS SERVICE Consultant to join our growing team. We offer a best in class pay plan, comprehensive benefits, and training to help you succeed in a fast-paced dealership environment.

As a Service Consultant, you will greet customers, review service history, present accurate estimates, and work with the team to deliver quality repairs. A valid driver's license and excellent communication are required.