Assistant Manager

Wet Willie's; Acworth (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Wet Willie's in Acworth, GA seeks an Assistant Manager to lead daily customer interactions and manage service-related processes with a strong focus on sales and satisfaction. You will greet customers, guide them through service options, and coordinate with technicians to resolve auto repair needs.

The ideal candidate has at least two years in retail or customer-facing roles, a valid driver's license, and a commitment to high-quality service.

Qualifications

• HS Diploma or GED required.
• Minimum 2 years of retail/customer-facing experience.
• Must be 18 years or older.
• Valid driver's license and ability to pass a drug and background check including MVR.
• Must be team oriented and dedicated to high customer service.

Responsibilities

• Greet customers and assist with inquiries in person or by phone.
• Document vehicle concerns and assist technicians in diagnosis.
• Discuss service specials with customers.
• Prioritize services and present options.
• Document declines and follow up on future service.
• Keep customers informed on completion times and costs.
• Assist with vehicle handover to ensure customer concerns are resolved.
• Provide concierge support for owner inquiries.
• Build relationships with customers.
• Know the product and answer vehicle questions.
• Perform opening/closing procedures and bi-weekly timekeeping in absence of Store Manager.

Skills

Customer service

Sales experience

Team oriented

Flexibility

Communication skills

Education

HS Diploma/GED

Job description

Job 124811 - Assistant Manager
Acworth, GA

The Assistant Manager ‘s primarily responsibility is to work with the customers as they enter the shop on identification and resolution of their automobile repair needs. This position requires strong customer service skills along with good sales experience.

Responsibilities

• Greet customers and assist them with any inquiries they may have, either by phone or in person.
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Assistant managers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questionsregarding the customer’s vehicle.
• Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.

Core Competencies

• Integrity and Respect
• Initiative
• Customer Service

Requirements

Minimum Qualifications

• HS Diploma/GED
• Minimum of two years of work in a retail/customer facing environment
• 18 years of age or older
• Valid driver’s license and ability to pass a drug/background check including MVR
• Must be team oriented, flexible, and possess a desire to deliver a high level of customer service.
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus