Auto Service Concierge — Customer-Driven Advisor

Jobtailor; Highlands Ranch (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

Jobtailor in Highlands Ranch, CO, is seeking an experienced automotive dealership service advisor to initiate services and repairs, troubleshoot vehicle problems, and prepare clear repair orders. You will maintain customer rapport by explaining estimates, securing approvals, and coordinating towing or temporary transportation as needed.

The role emphasizes accurate communication, meticulous estimates, and a strong focus on customer satisfaction.

Qualifications

• Experience as automotive dealership service advisor.
• Must possess and maintain a valid driver’s license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).
• Proficient in obtaining customer approvals and communicating estimates.

Responsibilities

• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems by listening to the customer’s description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

Skills

Customer rapport

Communication skills

Troubleshooting vehicle problems

Estimates handling

Job description

Jobtailor in Highlands Ranch, CO, is seeking an experienced automotive dealership service advisor to initiate services and repairs, troubleshoot vehicle problems, and prepare clear repair orders. You will maintain customer rapport by explaining estimates, securing approvals, and coordinating towing or temporary transportation as needed.

The role emphasizes accurate communication, meticulous estimates, and a strong focus on customer satisfaction.