ASM - VW Assistant Service Manager

Antwerpen Volkswagen; Pasadena, Northern (MD, KY); Hybrid; USD 32,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability保险及

Sick time available upon hire

401(k) plan

Job summary

Antwerpen Volkswagen in Pasadena, MD is seeking a capable Service Advisor to greet customers, document concerns, and coordinate repairs with the service team. You will prepare estimates, communicate with technicians, and ensure timely completion while upselling appropriate services.

A valid driver’s license and strong customer-service skills are essential. The role encompasses thorough vehicle inspections, accurate invoicing, and maintaining an organized workspace in a fast-paced dealership

Qualifications

• Previous experience as a Service Advisor is REQUIRED
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using computer software for service writing and invoicing
• Detail-oriented with strong organizational skills
• Listen to customers’ concerns accurately
• A valid driver’s license

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document them
• Perform vehicle inspections and recommend necessary repairs or maintenance
• Prepare accurate estimates for repairs and services
• Communicate with technicians to ensure timely completion of work
• Keep customers informed about the status of their vehicles
• Up sell additional services or products as appropriate via our Menu
• Process customer payments and maintain accurate records
• Maintain a clean and organized work area

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Detail-oriented

Active listening

Tools

Service writing software

Invoicing software

Job description

Hiring Top Talent, Hardworking, Reliable, Organized Individual!

Antwerpen Volkswagen

8065 Ritchie Hwy

Pasadena, MD 21122

Contact Mike Williams (GM)

410-905-5046

Full-time (32K–150K a year)

If you are an automotive professional with experience as a service advisor (REGARDLESS OF MANUFACTURER) …WE WANT, YOU!
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Job highlights

• Expand your Horizons
• New Opportunities Await
• Growing with you

Benefits

• Medical, Dental, Vision, Disability insurance and more
• Sick time available upon hire
• Vacation after 1 year
• 401(k) plan

Qualifications

• Previous experience as a Service Advisor is REQUIRED
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using computer software for service writing and invoicing
• Detail-oriented with strong organizational skills
• Listen to customers’ concerns accurately
• A valid driver’s license

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document them
• Perform vehicle inspections and recommend necessary repairs or maintenance
• Prepare accurate estimates for repairs and services
• Communicate with technicians to ensure timely completion of work
• Keep customers informed about the status of their vehicles
• Up sell additional services or products as appropriate via our Menu
• Process customer payments and maintain accurate records
• Maintain a clean and organized work area