Auto Service Advisor & Writer - Customer-Focused

Christian Brothers Automotive; Lockport (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Closed weekends

Paid vacation

Paid holidays

Healthcare benefits

Chaplain care

Training points store

Continuous training system

Job summary

Christian Brothers Automotive in Lockport, IL seeks an Automotive Service Advisor/Writer to guide guests through the repair process and keep them informed of vehicle status. You will build relationships and present repair options in a clear, honest manner.

Responsibilities include managing workflow, selling services, maintaining a positive team atmosphere, and effective phone communication. Prior experience in automotive service and sales is required; associates degree preferred.

Qualifications

• Current driver’s license
• Driving record acceptable to our insurance carrier
• Experience in Automotive Customer Service and Service sales
• Associates degree preferred

Responsibilities

• Greet guests in a hospitable manner
• Present repair solutions clearly to guests
• Manage store workflow efficiently
• Sell services while maintaining honesty and integrity
• Maintain positive attitude and teamwork
• Communicate professionally on the phone
• Build long-term relationships with guests
• Direct and participate in customer service activities
• Shuttle guests as needed
• Ensure repairs meet specifications
• Team collaboration and assisting others
• Other duties as assigned

Skills

Automotive customer service

Service sales

Communication skills

Education

Associates degree preferred

Tools

Windows-based software

Automotive store applications

Job description

Christian Brothers Automotive in Lockport, IL seeks an Automotive Service Advisor/Writer to guide guests through the repair process and keep them informed of vehicle status. You will build relationships and present repair options in a clear, honest manner.

Responsibilities include managing workflow, selling services, maintaining a positive team atmosphere, and effective phone communication. Prior experience in automotive service and sales is required; associates degree preferred.