Auto Service Advisor — High Earnings & Career Growth

Sun Auto Tire & Service; River Ridge Manor (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Closed Sundays

Bi-Weekly pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Company paid Life Insurance

401(k) Retirement Savings Plan with 1:

Discounted Services on Personal and IM

Advancement opportunities

Job summary

Plaza Tire Service, part of Sun Auto Tire & Service, is hiring a Sales & Service Advisor. You’ll greet customers, explain vehicle needs, and guide them through service from start to finish in a fast-paced environment.

Earn $50,000-$70,000 per year including salary and bonus with comprehensive benefits, tuition reimbursement, paid time off, and opportunities for career advancement across nationwide service centers.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Prior experience as a Service Advisor is highly preferred, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days, including Saturday.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Skills

Customer interaction

Sales awareness

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Job description

Plaza Tire Service, part of Sun Auto Tire & Service, is hiring a Sales & Service Advisor. You’ll greet customers, explain vehicle needs, and guide them through service from start to finish in a fast-paced environment.

Earn $50,000-$70,000 per year including salary and bonus with comprehensive benefits, tuition reimbursement, paid time off, and opportunities for career advancement across nationwide service centers.