Auto Service Advisor - Customer-First & Fast-Paced

Ray Price Cars; Mount Pocono (PA); On-site; USD 35,000 - 52,000; Full time

Job summary

Ray Price Cars in Mount Pocono seeks a customer-service oriented team member to support our service department. You will greet customers, collect information, and help coordinate vehicle repairs and estimates in a fast-paced dealership setting.

You will prepare accurate estimates, notify technicians of job status, and communicate maintenance recommendations. A professional appearance, reliable license, and background check are required, with opportunities to grow within the Ray Price Dealerships.

Qualifications

• Experience in customer service in a fast-paced environment.
• Ability to multi-task effectively in a busy dealership.
• Must pass pre-employment testing including a background check.

Responsibilities

• Greet customers promptly and pleasantly and gather information to assess vehicle needs.
• Prepare a clean and accurate estimate with timelines for completion.
• Notify technician of incoming work and track order status and comments.
• Monitor repair progress and inform customers of changes to completion times or estimates.
• Obtain proper authorization from customers before any work is performed.
• Communicate required and recommended maintenance to customers.
• Schedule appointments for customers.
• Answer phone inquiries and coordinate with the parts department on orders.

Skills

Customer service

Multitasking

Professionalism

Tools

Dealertrack

Job description

Ray Price Cars in Mount Pocono seeks a customer-service oriented team member to support our service department. You will greet customers, collect information, and help coordinate vehicle repairs and estimates in a fast-paced dealership setting.

You will prepare accurate estimates, notify technicians of job status, and communicate maintenance recommendations. A professional appearance, reliable license, and background check are required, with opportunities to grow within the Ray Price Dealerships.