Auto Service Advisor - Customer Experience

Discount Tire & Service Centers; Fullerton (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

5 day work week

401(k)

Paid Vacation

Major Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Competitive Compensation

Family atmosphere

Job summary

Discount Tire & Service Centers is seeking enthusiastic automotive service advisors for our Fullerton store. You will combine your repair knowledge with exceptional people skills to manage customer relationships and act as a liaison between technicians and customers.

Responsibilities include building loyalty, selling tire and auto repair products, creating estimates, and ensuring regulatory compliance. A high-energy, customer-focused attitude is essential for success.

Qualifications

• Must have automotive service knowledge and customer service experience.
• Must demonstrate ATTITUDE, PASSION, DRIVE and CUSTOMER SERVICE OUTLOOK.

Responsibilities

• Build Customer Satisfaction & Loyalty
• Sell Tire and Auto Repair Products and Services
• Creating Results for Teammates, Customers, and the Company
• Create estimates using electronic information programs
• Product Knowledge, Benefits and Features
• In charge of store when Manager is off
• Follow all 'Bureau of Automotive Repair' regulations
• Must demonstrate a high level of energetic response to every customer, on the phone or in the store.

Skills

Customer service

Communication skills

Job description

Discount Tire & Service Centers is seeking enthusiastic automotive service advisors for our Fullerton store. You will combine your repair knowledge with exceptional people skills to manage customer relationships and act as a liaison between technicians and customers.

Responsibilities include building loyalty, selling tire and auto repair products, creating estimates, and ensuring regulatory compliance. A high-energy, customer-focused attitude is essential for success.