Auto Service Advisor: Tech-Savvy & Customer-Focused

St. Louis Hyundai; Hazelwood (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Pay plans above industry standard

Family owned and operated—90+ years in

Medical, dental, and Vision Insurance

401k and additional benefits

Accrued vacation time

Discounts on products, services, and\n

Extensive training with specialists

Job summary

Napleton Hyundai of Hazelwood, part of the Ed Napleton Automotive Group, seeks a Service Advisor to bridge customers and technicians, presenting repair recommendations and ensuring transparent cost/time estimates.

You will actively participate in the Service Lane, delivering excellent service and guidance to keep vehicles in top condition. This opportunity offers growth within a large dealership group.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn/use dealership technology.
• Previous automotive service advisor experience is a plus but not required.
• Must be 18 years or older per company policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer Service

Tech Savvy

Service Advisor Experience

Age 18+

Job description

Napleton Hyundai of Hazelwood, part of the Ed Napleton Automotive Group, seeks a Service Advisor to bridge customers and technicians, presenting repair recommendations and ensuring transparent cost/time estimates.

You will actively participate in the Service Lane, delivering excellent service and guidance to keep vehicles in top condition. This opportunity offers growth within a large dealership group.