Auto Service Advisor – Customer Care & Tech Insights

Genuine Parts Company; Newberg (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

Genuine Parts Company is seeking an energetic and customer-focused Service Advisor in Newberg, Oregon. In this role, you will explain findings from Auto Technicians to customers, making it a great opportunity to advance your career in the auto care industry.

We're looking for individuals with a high school diploma or GED equivalent, good customer service skills, and a positive attitude. Duties include assisting customers, scheduling appointments, and documenting maintenance changes.

Qualifications

• Minimum high school diploma or GED equivalent required.
• Good customer service skills and prior experience expected.
• A great attitude: A positive, supportive team player.

Responsibilities

• Assist in customer service.
• Perform general housekeeping around the shop.
• Scheduling appointments and generating estimates.
• Follow up with progress and/or follow up calls.
• Document repair and maintenance changes.

Skills

Customer service skills

Knowledge of cars

Education

High school diploma or GED equivalent

Job description

Service Advisor:

We are looking for an energetic and customer-focused Service Advisor to join our team! In this position, you are required to explain the findings and recommendations from our Auto Techniciansto the customer. This is a great opportunity to learn the ins and outs of the auto care industry and advance your career!

Requirements:

• Minimum high school diploma or GED equivalent required
• Secondary education not required (but could be a plus) although you would have a fair basic knowledge of cars and the ability to learn.
• Goodcustomer service skills and prior experience expected
• Capable of listening to customers needs and learning to presentthe technician's recommendations to the customer
• A great attitude: A positive, supportive team player

Duties and Responsibilities:

• Assist in customer service
• Perform general housekeeping around the shop
• Driving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposes
• Assist in scheduling appointments and generating estimates
• Assist with incoming or outgoing phone calls as appropriate
• Effectively communicate with internal and external customers
• Follow up with progress and/or follow up calls and/or emails
• Document repair and maintenance changes on the repair order in the approved manner
• Adhere to parts ordering, write up, delivery and follow-up processes
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
• You’ll be given the ability to resolve customer complaints and questions