Auto Service Advisor: Customer Care & Growth

Delavan Holdings; Apple Valley (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

Training opportunities

Team oriented environment

Daily Pay

Job summary

Kunes Auto Group is seeking a skilled Automotive Service Advisor to join our team. You will serve as the vital link between customers and the service department, assessing needs, preparing repair orders, and ensuring an outstanding experience throughout the service process.

Responsibilities include greeting customers, estimating labor and parts, communicating results, and coordinating with technicians to complete work within promises.

Qualifications

• 2+ years of experience as a Service Advisor required.
• 1+ years of experience as a Service Advisor in a dealership preferred.
• Prior Service Advisor experience in Auto or RV Dealership is a plus.

Responsibilities

• Greet customers, assess vehicle concerns and record needs.
• Recommend maintenance and repair services per manufacturer specs and history.
• Prepare detailed repair orders with labor and parts estimates for approval.
• Communicate inspection results and recommend actions.
• Update customers on progress, costs, and authorize additional work.
• Advise on vehicle care and preventive maintenance options.
• Schedule service appointments efficiently.
• Maintain high customer satisfaction by addressing concerns.
• Coordinate with technicians to ensure timely service.
• Implement quality control to minimize errors.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Technical aptitude

Driver's license

Weekend availability

Job description

Kunes Auto Group is seeking a skilled Automotive Service Advisor to join our team. You will serve as the vital link between customers and the service department, assessing needs, preparing repair orders, and ensuring an outstanding experience throughout the service process.

Responsibilities include greeting customers, estimating labor and parts, communicating results, and coordinating with technicians to complete work within promises.