Auto Service Advisor

Fleet Farm; Town of Delavan (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Fleet Farm in Wisconsin is seeking an Auto Service Advisor to work with customers, determine vehicle needs, prepare estimates, create repair orders, and maintain an exceptional customer service experience.

Job duties include answering phones, scheduling service, learning Fleet Farm’s tire and parts lineup, promoting services, developing estimates, and assisting with basic maintenance tasks as needed. You will support events and loyalty programs while ensuring quality work for customers.

Qualifications

• Experience in a customer-focused role.
• Previous auto service experience preferred.
• Ability to lift up to 50 lbs.
• Flexible schedule including days, nights, weekends and holidays.
• 16 years of age with a valid driver’s license.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously and announce service specials.
• Schedule service appointments for customers.
• Establish knowledge of Fleet Farm’s tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor and calculating payment.
• Occasionally perform basic maintenance duties (oil, fluids, batteries).
• Assist customers with questions and resolve issues while delivering superior service.
• Assist in event and promotion preparations.
• Promote loyalty programs, credit card and other initiatives.
• Ensure all services meet high quality standards and customer needs.

Skills

Customer service

Communication

Sales

Education

High School Diploma or GED

Job description

Description

If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you!

The Auto Service Advisor works with customers to determine their vehicle needs and services requested, verifies warranty coverage, develops estimates, creates repair orders, and maintains excellent customer service experience.

Job duties:

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.