Auto Service Advisor

Ultipro; Waukee (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor to engage customers, determine vehicle needs, verify warranty coverage, develop estimates, and create repair orders. You will maintain exceptional service while guiding customers through service options and promotions.

Ideal candidates will have a high school diploma or GED, and be able to work days, nights, weekends, and holidays. Prior customer service and some auto service exposure are a plus.

Qualifications

• Customer-focused service mindset and professional communication with customers.
• Willingness to learn basic mechanical tasks and familiarize with automotive products.

Responsibilities

• Answer phones promptly and courteously, and announce service specials and offers.
• Schedule service appointments for customers.
• Know Fleet Farm’s tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer payments.
• Occasionally perform basic maintenance tasks (oil, fluids, batteries).
• Assist customers with questions and ensure superior customer service.
• Assist in event and promotions preparation.
• Promote loyalty program and credit card initiatives.
• Ensure services are completed with high quality and meet customer needs.

Skills

Customer service

Communication

Learning ability

Education

High School Diploma or GED

Job description

Description

If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you!

The Auto Service Advisor works with customers to determine their vehicle needs and services requested, verifies warranty coverage, develops estimates, creates repair orders, and maintains excellent customer service experience.

Job duties:

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.