Auto Service Advisor

Mills Fleet Farm e-Commerce Enterprises, LLC; West Bend (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC in West Bend, WI is seeking an Auto Service Advisor to help customers identify vehicle needs, verify warranties, and develop service estimates.

You will work with customers to create repair orders, schedule appointments, promote automotive products, and ensure a high level of customer service, with flexibility to work days, nights, weekends and holidays. Prior retail automotive experience preferred.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and promote service offers.
• Schedule service appointments for customers.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Create repair orders and maintain a superior customer service experience.
• Promote Fleet Farm loyalty programs and other company initiatives.
• Ensure all services are completed with a high degree of quality to meet customer needs.

Skills

Customer service

Communication skills

Learning ability

Physical stamina

Multitasking

Education

High School Diploma or GED

Job description

Description

If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you!

The Auto Service Advisor works with customers to determine their vehicle needs and services requested, verifies warranty coverage, develops estimates, creates repair orders, and maintains excellent customer service experience.

Job duties:

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.