Auto Service Advisor

Fleet-Farm; Eau Claire (WI); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Fleet Farm seeks an Auto Service Advisor in Eau Claire, WI to assist customers with vehicle needs, verify warranty coverage, and prepare estimates and repair orders. You will interact with customers to promote services and ensure a high level of satisfaction.

Responsibilities include scheduling service appointments, answering questions, and supporting service promotions while maintaining a positive customer experience in a fast-paced setting.

Qualifikationen

• Experience in a customer-focused role is preferred.
• Ability to learn basic mechanical tasks and explain services to customers.
• Demonstrated ability to work in a fast-paced retail/auto service environment.

Aufgaben

• Answer phones promptly and courteously; announce service specials when appropriate.
• Schedule service appointments and maintain service calendars.
• Develop service estimates by costing materials, parts and labor; create repair orders.
• Promote and sell automotive products and services to meet customer needs.
• Assist customers with questions and maintain superior customer service.
• Ensure services are completed with quality and customer satisfaction.
• Assist in event and promotion prep; promote loyalty programs and company initiatives.

Kenntnisse

Customer service

Communication

Sales skills

Ausbildung

High School Diploma or GED

Jobbeschreibung

Description

If you have a customer first attitude, possess a can-do work ethic, and have a desire for a career in the automotive service industry, this position may be perfect for you!

The Auto Service Advisor works with customers to determine their vehicle needs and services requested, verifies warranty coverage, develops estimates, creates repair orders, and maintains excellent customer service experience.

Job duties:

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.