Auto Repair Center Manager

American Automobile Association; Petaluma (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid holidays

PTO program

401(k) matching

Tuition reimbursement for ASE/related

AAA Membership and discounts

Medical, Dental, Vision benefits

Job summary

AAA Mountain West Group in Northern California (MWG) seeks a dynamic leader to drive growth from Petaluma and oversee budgets while coordinating cross-functional teams across the organization.

You will lead talent development, marketing initiatives, and strategic collaborations to deliver profitable results and enhance member services for a broad network.

Qualifications

• 5+ years industry experience in repair, maintenance, and/or emergency road services (preferred).
• 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience).
• Bachelor's degree in related area or equivalent combination of education and experience (preferred).
• ASE Certification (preferred).

Responsibilities

• Develops strategic and tactical plans for business expansion opportunities. Includes annual budgets and business plans, plus market and financial analysis as needed.
• Responsible for executing behavioral tactics to achieve established goals.
• Collaborates with Emergency Road Service and AAA Managers to support repair operations.
• Develops marketing campaigns, promotional copy and tracks success in partnership with leadership.
• Supports cross-sell opportunities across lines of business and maximizes exposure.
• Plans, recruits and selects talent required to grow the business.
• Provides active leadership through coaching and mentoring.
• Conducts performance evaluation and performance management activities for employees.
• Champions team member engagement and alignment with corporate strategy.
• Understands and manages to a profit and loss statement.
• Manages activities to drive results and reviews metrics for efficiencies and improvements.
• Oversees large vendor relationships and commercial business offers.

Skills

Leadership

Strategic planning

Budgeting

Data analysis

Cross-functional collaboration

Communication

Project management

Microsoft Office

Automotive knowledge

Personnel management

Education

Bachelor's degree in business/related field

ASE Certification (preferred)

Tools

CRM systems

ERP systems

Excel

Job description

Come Join Us!

• 11 Paid Holidays
• Up to 17 days PTO first year - start earning day one, 22 days off in year two
• No work on Sundays - Facility Closed
• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications
• State of the art equipment and facilities with consistent car count
• A free AAA Membership and numerous employee discounts
• Trusted Brand for over 120 years with 60 Million+ members in North America.

RESPONSIBILITIES / JOB DUTIES

• Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
• Responsible for executing behavioral tactics to achieve established goals.
• Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
• In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
• Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
• Plans, recruits and selects the talent required to grow the business.
• Provides active, engaged leadership through behavioral coaching and mentoring.
• Conducts performance evaluation and performance management activities for employees.
• Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
• Understands and manages to a profit and loss statement.
• Manages activities to drive results.
• Reviews metrics to determine efficiencies and recommend products, solutions and best practices.
• Responsible for large vendor relationships and commercial business offers.

KNOWLEDGE AND SKILLS

• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
• Ability to communicate effectively - verbal and written.
• Strong change management skills and the ability to operate in an environment of ambiguity.
• Ability to work cross-functionally across many business units and functions.
• Financial management experience, proficient math skills and adept at statistical analysis.
• Ability to write and execute business and financial plans.
• Working knowledge of Microsoft Office products.
• Automotive/mechanical background (preferred).
• Ability to drive vehicles equipped with manual transmission (preferred)
• Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
• 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
• Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
• ASE Certification (preferred).

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

• Works outdoors at vehicle sites when servicing vehicles.
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls.
• Works in all weather and all traffic conditions.
• Vehicle recovery sites may be wet, messy and hazardous.
• Service Providers are required to provide a photograph for identification purposes.

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.