Auto Property Damage Adjuster

Reserv; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision & dental

401(k) retirement plan

Generous PTO

Work from anywhere

Laptop & monitor provided

Job summary

Reserv is an insurtech building AI-driven claims automation to streamline the customer experience. We are seeking a claims professional to manage customer interactions, gather information, and drive timely resolutions in a remote-first environment.

The role emphasizes empathy, urgency, and collaborative negotiation to settle claims while maintaining high service levels for policyholders and claimants.

Qualifications

• Bachelor's degree is required or equivalent experience.
• 1 year minimum experience in insurance claims or customer service.
• Active adjuster license required: resident or DHS license.

Responsibilities

• Provide prompt, courteous, high-quality customer service to policyholders and claimants.
• Gather information from customers to initiate the claim and determine actions.
• Manage an inventory of claims and establish initial reserves, adjust throughout the claim.

Skills

Customer service

Communication

Empathy

Curiosity

Conflict management

Urgency

Problem solving

Education

Bachelor's degree

Job description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate claims professional who cares about the customer and their experience.
• Sense of urgency - at all times. That does not mean working at all hours.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you act on it.
• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair, if necessary, for the property damage
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• Communicate and coordinate with involved parties regarding negotiations and settlement
• Provide input for continuous development best practices, and process improvements

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate claims professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you act on it.

What we need

We need you to do all the things typical to the role:

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair, if necessary, for the property damage
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• Communicate and coordinate with involved parties regarding negotiations and settlement
• Provide input for continuous development best practices, and process improvements

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Experience with handling real property damage, this is not required but encouraged
• Minimum of 1 year experience with insurance claims and/or customer service
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!