Auto Property Damage Staff Appraiser

Reserv Claims Analysis, LLC; Phoenix (AZ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance package

401(k) matching

Competitive PTO policy

Generous family leave policy

Work from anywhere

Quality-of-life equipment

Job summary

Reserv Claims Analysis, LLC is seeking a motivated claims professional in Phoenix, Arizona. In this role, you'll manage customer interactions and the claims process, ensuring high-quality service and prompt resolution of issues. The ideal candidate has a passion for customer service, experience in managing claims, and a strong sense of urgency.

The role includes a bachelor's degree requirement, along with an active adjuster license. The company promotes a remote-first culture with various benefits, including health insurance and a 401(k) plan.

Qualifications

• Minimum of 1 year experience with insurance claims and/or customer service.
• Active adjuster license required.
• Experience with handling real property damage is encouraged.

Responsibilities

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants.
• Gather necessary information from customers to initiate the claim.
• Manage an inventory of claims and establish initial reserves.
• Coordinate repair for property damage when necessary.

Skills

Customer service

Claims management

Conflict resolution

Empathy

Curiosity

Problem-solving

Education

Bachelor's degree

Job description

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can\'t wait to meet you.

About the role

• Highly motivated and growth-oriented. You\'re excited by the prospect of building a tech-driven claims org.
• Passionate claims professional who cares about the customer and their experience.
• Sense of urgency - at all times. That does not mean working at all hours.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it has to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don\'t just wish things were done differently, you act on it.
• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair, if necessary, for the property damage
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• Communicate and coordinate with involved parties regarding negotiations and settlement
• Provide input for continuous development best practices, and process improvements

Who you are

• Highly motivated and growth-oriented. You\'re excited by the prospect of building a tech-driven claims org.
• Passionate claims professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it has to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don\'t just wish things were done differently, you act on it.

What we need

We need you to do all the things typical to the role:

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair, if necessary, for the property damage
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• Communicate and coordinate with involved parties regarding negotiations and settlement
• Provide input for continuous development best practices, and process improvements

Requirements

• Bachelor\'s degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Experience with handling real property damage, this is not required but encouraged
• Minimum of 1 year experience with insurance claims and/or customer service
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!