Auto Property Damage Adjuster

Reserv; United States; Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Generous health-insurance package with

401(k) with employer matching

Competitive PTO policy

Family leave after 8 months

Work from anywhere

Zusammenfassung

Reserv is seeking a highly organized Auto Property Damage Adjuster to join our team. You will speak with customers by phone, educate and help them work through their loss, and manage an inventory of claims from assignment to resolution.

The role emphasizes empathy, urgency, and collaborative problem solving in a tech-driven claims environment. Ideal candidates have 2+ years in insurance claims or customer service, experience with auto damage losses, and an active adjuster license (resident-state

Qualifikationen

• Experience with auto damage losses.
• 2+ years of insurance claims and/or customer service experience.
• Active adjuster license: resident-state license; DHS acceptable; willing to obtain additional licenses within 60 days.

Aufgaben

• Provide prompt, courteous, high-quality customer service to policyholders and claimants via phone.
• Gather information to initiate claims and determine appropriate actions.
• Manage an inventory of claims from assignment through resolution; establish initial reserves as needed.
• Coordinate with auto appraisers, review estimates, and assess settlements.
• Escalate when loss no longer meets criteria; communicate with involved parties regarding settlements.
• Suggest process improvements and best practices for the team.

Kenntnisse

Customer service

Communication

Inventory management

Claims handling

Ausbildung

Auto property damage adjuster license

Tools

Jobbeschreibung

About the role

We are seeking a highly organized and customer-focused Auto Property Damage Adjuster to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their loss, and to quickly bring it to resolution. Your role will also be responsible for handling an inventory of claims from the time you are assigned the new loss through resolution. In addition, you will collaborate closely with leadership to give feedback and identify technology and process improvements.

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate claims professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don't just wish things were done differently, you act on it.

What we need

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate with auto appraisers, review an estimate, and review for appropriate settlement
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• Communicate and coordinate with involved parties regarding settlement agreements
• Provide input for continuous development best practices, and process improvements

Requirements

• Experience with handling auto damage losses
• Minimum of 2 years of experience with insurance claims and/or customer service
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.