Commercial Auto Excess Casualty Adjuster

Reserv; United States; Teletrabalho; USD 140 000 - 190 000; Tempo integral

Resumo da oferta

Reserv is seeking a Commercial Auto Excess Casualty Specialist to manage high-severity auto liability claims with excess layers. The role emphasizes advanced data-driven analysis, cross‑jurisdictional coverage interpretation, and collaboration with MGAs, carriers, and defense counsel.

You will leverage AI-powered tools to improve accuracy, monitor case progression, and ensure compliant, high-touch service in a remote-first environment.

Qualificações

• Bachelor's degree or equivalent experience in a related field.
• 10+ years in commercial auto liability or casualty claims, with excess/high-severity files.
• Strong knowledge of coverage analysis and litigation management.

Responsabilidades

• Investigate and resolve complex commercial auto liability claims.
• Perform advanced coverage analysis across multi-jurisdictional policies.
• Issue coverage letters with ROIs and denials per standards.
• Oversee litigation with defense counsel for cost-effective strategy.
• Leverage AI tools to review claim summaries and data insights.
• Determine when excess involvement is triggered and coordinate with partners.
• Collaborate with MGAs, carriers, brokers, and internal teams.
• Document activity in Reserv's claims platform and support audits.

Conhecimentos

Complex liability evaluation

Litigation management

Coverage analysis

Data-driven decision making

Communication

Technology-driven environment

Adjuster licensing (DHS)

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

Modern claims platform

AI-powered claims tools

Descrição da oferta de emprego

About the role

Commercial Auto Excess Casualty Specialist plays a critical role in managing high-severity commercial auto liability claims that may exceed primary policy limits. At Reserv, this specialist leverages cutting-edge automation, structured data, and modern claims systems to drive optimal outcomes while focusing on the most complex, high-impact aspects of claim handling. The role requires deep technical expertise, strong analytical skills, and the ability to collaborate within a fast-moving, technology-driven environment.

KEY RESPONSIBILITIES

• Investigate, evaluate, and resolve complex commercial auto liability claims involving excess layers of coverage, catastrophic injuries, multi-vehicle accidents, and high-exposure scenarios.
• Conduct advanced coverage analysis, including policy interpretation, endorsements, exclusions, and multi-jurisdictional considerations.
• Issue coverage position letters, including reservations of rights and denials, in alignment with regulatory and internal standards.
• Oversee litigation, partnering with defense counsel to evaluate strategy, monitor case progression, and ensure cost-effective, data-driven decision-making.
• Leverage Reserv's AI-powered tools to review claim summaries, severity predictions, and structured data insights to enhance accuracy and efficiency.
• Evaluate primary carrier handling and determine when excess involvement is triggered, ensuring timely and appropriate intervention.
• Collaborate with MGAs, carriers, brokers, and internal teams, providing clear communication and maintaining Reserv's high-touch, white-glove service standards.
• Document all claim activity within Reserv's modern claims platform, ensuring data accuracy and compliance with internal and external requirements.
• Participate in audits, trend analysis, and feedback loops to support continuous improvement and inform underwriting insights.

REQUIRED QUALIFICATIONS

• Bachelor's degree or equivalent experience.
• 10+ years of commercial auto liability or casualty claims experience, preferably with excess or high-severity files.
• Strong knowledge of coverage analysis, litigation management, and complex liability evaluation.
• Excellent communication skills, with the ability to translate complex issues into clear, actionable insights.
• Comfort working in a technology-driven environment with modern systems and data-rich workflows.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

PREFERRED SKILLS & CERTIFICATIONS

• AIC, CPCU, SCLA, or similar designations. JD is also a huge plus.
• Experience with MGAs, TPAs, or non-admitted/excess & surplus lines.
• Familiarity with AI-enhanced claims tools or modern claims platforms (a strong plus at Reserv).
• JD from an accredited law school and an active license in good standing in at least one U.S. state

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackli