Auto Physical Damage Claims Adjuster (Hybrid Schedule)

Merchants Mutual Insurance; Buffalo (NY); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid time off

Full benefits package

Job summary

Merchants Insurance Group in Buffalo, NY is seeking an Auto Physical Damage Claim Adjuster to join our Corporate Claims team on a hybrid schedule. You will manage a portfolio of Auto Physical Damage claims, collaborate with policyholders, agents, and service providers, and conduct investigations and settlements with guidance from established reserves.

The role emphasizes strong communication, organization, and customer service, with a requirement to obtain state licensing within 6 months.

Qualifications

• 4-year degree or equivalent work-related experience.
• Minimum 1 year of experience in handling auto physical damage investigations.
• Total Loss experience is a plus.
• Exceptional organizational, verbal and written communication skills.
• Computer experience including Microsoft Office.
• ImageRight knowledge is a plus.
• Professional designations or working towards industry designations are a plus.
• Must obtain any required State licensing within 6 months of hire.

Responsibilities

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and service providers.
• Providing a high level of customer service while managing Auto Physical Damage claims.
• Conducting timely and quality claim investigations, evaluations and equitable settlements.
• Ensuring timely and accurate reserves in line with reserving philosophy.

Skills

Auto claims experience

Total Loss experience

Communication skills

Licensing within 6 months

Professional designations in progress

Licensing readiness

Analytical/Organizational skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

ImageRight knowledge

Job description

Merchants Insurance Group in Buffalo, NY is seeking an Auto Physical Damage Claim Adjuster to join our Corporate Claims team on a hybrid schedule. You will manage a portfolio of Auto Physical Damage claims, collaborate with policyholders, agents, and service providers, and conduct investigations and settlements with guidance from established reserves.

The role emphasizes strong communication, organization, and customer service, with a requirement to obtain state licensing within 6 months.