Auto Parts Specialist — Customer Service & Growth

RiseMe; Norwich (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

401k plan with employer contributions

Medical, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Parts Specialist in Norwich, CT. The role centers on delivering high-level customer service to retail and professional customers, while supporting store management with daily tasks and operations.

Excellent multi-tasking and communication are essential, along with familiarity with automotive parts and related sales. Bilingual candidates are encouraged to apply, and the compensation reflects hourly wages with potential premiums.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet customers and assist them in selecting merchandise.
• Assist managers and installer service specialists for professional customers.
• Complete required training relevant to position.
• Handle in-store and phone inquiries, lookup parts, quote prices, and upsell on related items.
• Maintain cash drawer, process payments, and handle exchanges/returns per policy.
• Address customer complaints professionally and resolve issues.
• Assist with stock updates, planogram changes, and daily store tasks.
• Operate store equipment after training; perform in-store services per state law.
• Occasionally drive a delivery vehicle as needed.

Skills

Outstanding customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is hiring a Parts Specialist in Norwich, CT. The role centers on delivering high-level customer service to retail and professional customers, while supporting store management with daily tasks and operations.

Excellent multi-tasking and communication are essential, along with familiarity with automotive parts and related sales. Bilingual candidates are encouraged to apply, and the compensation reflects hourly wages with potential premiums.