Auto Parts Specialist — Bilingual Customer Service Pro

O'Reilly Auto Enterprises, LLC; Alliance (OH); Vor Ort; USD 15.000 - 23.000; Vollzeit

Benefits dieser Stelle

Wages & PTO

401k plan

Medical/Dental/Vision

Wellbeing programs

Tuition assistance

Career growth

Zusammenfassung

O'Reilly Auto Parts is seeking a Parts Specialist in Alliance, OH to deliver high-level service to retail and installer customers. The role supports store management, handles calls, processes transactions, and assists with stock and store operations.

The ideal candidate will provide outstanding customer service, multitask across phone and in-store interactions, and may be bilingual. Starting benefits include medical coverage and opportunities for career growth.

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Aufgaben

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.

Kenntnisse

Alphanumeric matching

Customer service

Multitasking

Jobbeschreibung

O'Reilly Auto Parts is seeking a Parts Specialist in Alliance, OH to deliver high-level service to retail and installer customers. The role supports store management, handles calls, processes transactions, and assists with stock and store operations.

The ideal candidate will provide outstanding customer service, multitask across phone and in-store interactions, and may be bilingual. Starting benefits include medical coverage and opportunities for career growth.