Auto Parts Specialist - Bilingual & Customer-Focused

O'Reilly Auto Parts; Rowlett (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

O’Reilly Auto Parts in Rowlett, TX is seeking a Parts Specialist to deliver high‑level service to retail and installer customers and to support store management with assigned tasks.

Responsibilities include greeting customers, promoting service programs, handling cash and returns, assisting with inventory and planogram updates, and providing in‑store services. Bilingual skills are a plus, and a strong focus on customer satisfaction is essential.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Responsibilities

• Greet customers and assist with merchandise selection.
• Promote customer service programs and related selling.
• Handle cash, returns, exchanges, and credit transactions.
• Assist with inventory, stocking, and planogram updates.
• Support delivery and in-store services as needed.
• Address and resolve customer complaints.
• Drive a delivery vehicle when required.

Skills

Customer service

Multitasking

Cash handling

Job description

O’Reilly Auto Parts in Rowlett, TX is seeking a Parts Specialist to deliver high‑level service to retail and installer customers and to support store management with assigned tasks.

Responsibilities include greeting customers, promoting service programs, handling cash and returns, assisting with inventory and planogram updates, and providing in‑store services. Bilingual skills are a plus, and a strong focus on customer satisfaction is essential.