Auto Parts Retail Team Lead - Shift & Service

O'Reilly Auto Parts; Kihei (HI); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

O'Reilly Auto Parts in Kihei, Hawaii is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. This role includes shift management in the absence of store management, and bilingual candidates are encouraged.

You will lead a team to deliver exceptional service, handle store procedures, process transfers and online orders, manage returns and invoicing, and ensure compliance with schedules and security protocols.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Spanish language fluency is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Kihei, Hawaii is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. This role includes shift management in the absence of store management, and bilingual candidates are encouraged.

You will lead a team to deliver exceptional service, handle store procedures, process transfers and online orders, manage returns and invoicing, and ensure compliance with schedules and security protocols.