Auto Parts Pro - DIY Service & Expert Sourcing

Advance Auto Parts Inc.; Goodlettsville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro to support DIY customers with expert knowledge of store systems, parts and automotive diagnostics.

The role covers advanced identification, troubleshooting, and sourcing from multiple channels, and includes key holder responsibilities. Responsibilities include driving DIY services like battery testing and wiper installs, ensuring top-notch customer service, and maintaining store appearance.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Must have a valid driver’s license; ASE certification preferred, but not required.
• English required; Spanish a plus.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing, wiper installs.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment, safety, open/close duties).
• Assist in store inventory processes and store cleanliness.

Skills

Automotive knowledge

Sales experience

Customer service

POS systems

Parts lookup systems

Diagnostics equipment

Microsoft Office

Spanish (bonus)

Education

ASE certification

Tools

POS systems

Inventory systems

Diagnostic equipment

Job description

Advance Auto Parts Inc. is seeking a Retail Parts Pro to support DIY customers with expert knowledge of store systems, parts and automotive diagnostics.

The role covers advanced identification, troubleshooting, and sourcing from multiple channels, and includes key holder responsibilities. Responsibilities include driving DIY services like battery testing and wiper installs, ensuring top-notch customer service, and maintaining store appearance.