Auto Parts Pro & Customer Experience Champion

NAPA Auto Parts; Chesterfield (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Job summary

NAPA Auto Parts in Chesterfield, MO is seeking a Store Pro to be the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. You will provide automotive parts solutions to retail and wholesale customers, and support store performance through product knowledge, responsiveness, and engagement.

This role offers an entry point or growth path within the organization, with opportunities to work with POS, inventory/catalog tools,

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication skills

Interpersonal skills

Team collaboration

Problem solving

Inventory knowledge

Education

High School Diploma or GED

Tools

POS systems

Inventory software

Delivery management software

Cataloging systems

Microsoft Office

Job description

NAPA Auto Parts in Chesterfield, MO is seeking a Store Pro to be the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. You will provide automotive parts solutions to retail and wholesale customers, and support store performance through product knowledge, responsiveness, and engagement.

This role offers an entry point or growth path within the organization, with opportunities to work with POS, inventory/catalog tools,