Auto Parts Counter Specialist - Fast-Paced & Customer-Focused

JAGUAR LAND ROVER NORTHFIELD; Northfield Township (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401(k)

Personal time off

Paid training

Vehicle purchase plan

Health & wellness

Saturday lunches

Discounts on products & services

Job summary

Fields Jaguar Land Rover of Northfield is seeking high integrity, energetic team members to join our dealership environment and provide premium customer service while building life-long relationships with customers and colleagues.

As a family owned and operated business, we value safety, integrity, courtesy, presentation, and efficiency, and offer training and growth through promotion within the organization.

Qualifications

• Have a High School Diploma or equivalent.
• Have experience with auto parts sales (preferred).
• Are able to work in a fast-paced work environment.
• Have strong organizational and time management skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with customer on parts status.
• Communicate with staff and customers in a friendly and professional manner.
• Read and understand the parts catalog when looking up parts.
• Answer phone calls, providing price quotes and other information.
• Review body shop estimates to ensure correct parts and pricing.
• Provide high level service to internal and external customers.
• Pull and fill orders from stock.
• Maintain a weekly bin checks to ensure stock accuracy.
• Notify the parts manager of out-of-stock parts or materials needing attention.
• Locate out-of-stock parts from outside source and submit emergency orders.
• Ensure internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Set up orders for daily shipment, delivery, or pick-up.

Job description

Fields Jaguar Land Rover of Northfield is seeking high integrity, energetic team members to join our dealership environment and provide premium customer service while building life-long relationships with customers and colleagues.

As a family owned and operated business, we value safety, integrity, courtesy, presentation, and efficiency, and offer training and growth through promotion within the organization.