Auto Parts Advisor - Customer Focus & Growth Path

NAPA Auto Parts; Minnesota; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Stock purchase plan

Tuition reimbursement

Professional development

Wellness programs

Job summary

NAPA Auto Parts in Minnesota is hiring a Store Associate to serve as the primary contact for customers, delivering accurate parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, applying product knowledge to assist teams and ensure fast, precise service.

The role emphasizes responsiveness, teamwork, and adherence to store processes, with opportunities for career growth within the NAPA network.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Learning agility

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts in Minnesota is hiring a Store Associate to serve as the primary contact for customers, delivering accurate parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, applying product knowledge to assist teams and ensure fast, precise service.

The role emphasizes responsiveness, teamwork, and adherence to store processes, with opportunities for career growth within the NAPA network.