Auto Liability PD Claims Leader

EDGE CLAIMS LLC; Arlington (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

EDGE CLAIMS LLC is seeking an Auto Liability Physical Damage (ALPD) Supervisor to lead a team of 6-8 claim adjusters in Arlington, TX. You will guide investigations, ensure high-quality claim handling, and deliver exceptional customer service while coaching staff through change and growth.

The role emphasizes accountability, integrity, and collaboration with internal partners, with a focus on compliant processes, timely escalations, and continuous performance improvement within the Claims

Qualifications

• Bachelor's degree or equivalent work experience (with high school diploma).
• Minimum of 5+ years Motor Truck Cargo/Auto liability claims experience, along with prior Claims supervisory experience.
• Requires ability to negotiate claims.
• Excellent organization and time management skills.
• Must be detailed oriented.
• Must be able to maintain a high level of accuracy.
• Excellent oral, written and interpersonal communication skills.

Responsibilities

• Supervise daily operations of the claims department, ensuring efficient processing of claims.
• Mentor, coach and train claims adjusters on the proper investigation and evaluation of commercial motor truck cargo claims.
• Manages claims unit inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Review/audit coverage verifications, manage timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.
• Review claim files above the adjuster’s authority.
• Maintain diaries on adjuster’s claims to provide ongoing guidance and oversight.
• Review and analyze claims for accuracy, completeness, and compliance with underwriting guidelines.
• Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts to resolve claims, streamline processes and improve overall service delivery.
• Monitor KPIs for the claims team, implementing strategies for continuous improvement.
• Stay updated on industry trends, regulations, and best practices.

Skills

Motor Truck Cargo / Auto liability

Claims supervision

Negotiation

Communication

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

EDGE CLAIMS LLC is seeking an Auto Liability Physical Damage (ALPD) Supervisor to lead a team of 6-8 claim adjusters in Arlington, TX. You will guide investigations, ensure high-quality claim handling, and deliver exceptional customer service while coaching staff through change and growth.

The role emphasizes accountability, integrity, and collaboration with internal partners, with a focus on compliant processes, timely escalations, and continuous performance improvement within the Claims