Auto Insurance Claims Representative (Bilingual)

GEICO; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

GEICO in Irving, TX is seeking a Claims Service Specialist to join its leading auto insurance team. The role focuses on guiding customers through the claims process, delivering responsive service, and resolving issues accurately.

You will interact directly with policyholders, assist with claim intake, gather information, and coordinate with adjusters to move cases toward timely resolutions, contributing to GEICO's commitment to customer satisfaction and continuous improvement in processes.

Job description

As a Claims Service Specialist at GEICO, the largest auto insurer in the U.S., you will be an essential part of a dynamic team focused on providing exceptional customer service and claim handling. This role involves direct interaction with customers to guide and resolve claims efficiently and accurately, embodying our commitment to innovation and customer satisfaction. The successful candidate will enjoy working in a fast-paced environment, tackling challenges head-on, and contributing to continuous process improvement to enhance customer experience.