Auto Damage Estimator & Customer Experience Specialist

Jobtailor; Lenexa (KS); On-site; USD 48,000 - 72,000; Full time

Job summary

Jobtailor in Kansas is seeking an experienced Insurance Claims Specialist to inspect vehicle damage, write repair estimates, and negotiate settlements with customers and insurers.

You will partner with body shops, rental companies, and parts providers, manage rental car arrangements, and resolve concerns to ensure a positive experience. On-site training at the Ashburn, VA facility completes hands-on readiness.

Qualifications

• Customer-facing experience preferred
• Experience in high-volume call centers with KPIs
• Active Adjusters license preferred
• High School Diploma or GED required
• Valid driver’s license meeting company underwriting guidelines required
• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable and detail-oriented
• Ability to prioritize and multitask across platforms
• Available to work evenings, weekends, and holidays
• GEICO will not sponsor a new applicant for employment authorization for this position

Responsibilities

• Inspect and assess vehicle damage and write estimates
• Estimate repair costs and negotiate settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and manage rental cars
• Resolve customer concerns and drive satisfaction
• Complete required hands-on training at Ashburn, VA training facility and field center

Skills

Vehicle Damage Assessment

Repair Cost Estimation

Active Adjusters License

Customer Service Skills

High School Diploma or GED

Education

High School Diploma or GED

Tools

Insurance Contracts

Rental Car Management

Job description

Jobtailor in Kansas is seeking an experienced Insurance Claims Specialist to inspect vehicle damage, write repair estimates, and negotiate settlements with customers and insurers.

You will partner with body shops, rental companies, and parts providers, manage rental car arrangements, and resolve concerns to ensure a positive experience. On-site training at the Ashburn, VA facility completes hands-on readiness.