Auto Damage Appraiser — Flexible, Growth‑Oriented Role

Arbella 56 Group; Quincy (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

On-site gym

On-site nurse and health resources

Free shuttle to transit

Tuition assistance

Volunteer opportunities

Mentorship programs

Job summary

Arbella Insurance Group in Quincy, MA is seeking an experienced Auto Appraiser to prepare accurate estimates for collision and comprehensive damage. You will negotiate supplemental appraisals, perform re-inspections, and support field appraisal teams to ensure timely completion and customer satisfaction.

Qualified candidates have 5+ years in auto estimating, an appraiser license, and a valid driver's license. Bachelor's degree is desirable and ongoing professional development is encouraged.

Qualifications

• Education equivalent to an associate degree, or high school diploma with auto or engine repair coursework, or the equivalent in related work experience.
• On the job/technical physical damage estimating experience 5+ years.
• Maintains a valid driver’s license and a current appraiser license.
• Strong interpersonal communication skills, written and oral.
• Bachelor’s Degree – desirable.

Responsibilities

• Prepare a timely and accurate estimate for repairs of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines.
• Negotiate supplemental appraisals with repair facilities to obtain agreed repair cost and authorize additional repairs as needed.
• Complete re-inspections of repaired vehicles to ensure repairs meet the vehicle repair estimate.
• Effectively manage work assignments and ensure estimates are uploaded timely for dissemination to the customer.
• Provide exceptional customer service via phone, email, and text; communicate clearly and professionally.
• Identify potential fraud and inconsistencies between loss descriptions and physical damage, alert the Primary Claim owner.

Job description

Arbella Insurance Group in Quincy, MA is seeking an experienced Auto Appraiser to prepare accurate estimates for collision and comprehensive damage. You will negotiate supplemental appraisals, perform re-inspections, and support field appraisal teams to ensure timely completion and customer satisfaction.

Qualified candidates have 5+ years in auto estimating, an appraiser license, and a valid driver's license. Bachelor's degree is desirable and ongoing professional development is encouraged.