Auto Collision CSR: Customer Experience & Intake

Mondofix Inc.; Naples (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Fully air-conditioned facility

Equal opportunity employer

Job summary

Mondofix Inc. Naples, Florida, United States is launching a ProColor Collision Customer Service Representative role. Join a brand-new collision center and help deliver outstanding customer experiences from vehicle intake through delivery.

The CSR will greet customers, manage intake and delivery, document damages, take photos, and explain repair steps. Requires strong communication, reliability, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Valid driver’s license with a clean driving record.
• Previous customer service experience required (body shop experience preferred).
• Administrative or data entry experience preferred.
• Experience with Mitchell RepairCenter preferred.
• Estimating experience considered a plus.
• Strong negotiation and objection‑handling skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Deliver an exceptional customer experience aligned with ProColor standards.
• Greet customers and manage vehicle intake and delivery processes.
• Conduct vehicle walk-arounds; document related and unrelated damage.
• Take photos of vehicle condition and upload documentation into the BMS.
• Explain the repair process clearly and set expectations with customers.
• Prepare and process intake, delivery, and payment documentation.
• Schedule and follow up on customer appointments based on shop availability.
• Communicate with customers and insurance partners via phone, email, text, and video calls.
• Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery.
• Assign work orders to technicians as required.
• Keep the BMS and related systems accurate and up to date.
• Support front office operations, administrative tasks, filing, and data entry.
• Import, verify, and maintain accurate records in accounting systems.
• Maintain a clean, organized, and professional front office environment.
• Comply with all company policies, procedures, and health & safety standards.
• Perform other related duties as assigned.

Skills

Customer service experience

Negotiation

Objection handling

Verbal communication

Written communication

Professionalism

Education

High school diploma or GED

Tools

Mitchell RepairCenter

MS Word

Excel

Job description

Mondofix Inc. Naples, Florida, United States is launching a ProColor Collision Customer Service Representative role. Join a brand-new collision center and help deliver outstanding customer experiences from vehicle intake through delivery.

The CSR will greet customers, manage intake and delivery, document damages, take photos, and explain repair steps. Requires strong communication, reliability, and teamwork in a fast-paced environment.