Arbitrator I (Manheim Fort Lauderdale)

Cox Enterprises; Florida; Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Work-life balance

Competitive salary & bonus plans

Health benefits from day one

401(k) with company match

Employee discounts

Résumé du poste

Manheim, a Cox Automotive company, is seeking an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don’t repeat mistakes. You will review claims, investigate basic cases, and coordinate with reconditioning, front office, dealer services, and other teams to gather facts and move cases toward resolution.

In this role, you’ll communicate findings by phone, email, or in person, negotiate repair and pricing where needed, and maintain careful case files.

Qualifications

• High School Diploma/GED.
• Generally, less than 2 years of experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• Ability to adapt in a fluid and changing environment.

Responsabilités

• Review customer claims to verify they meet Manheim's National Arbitration policies and guidelines.
• Investigate basic to less complex cases or those requiring more prescriptive decision-making.
• Interface with all departments involved in the complaint during fact-finding and investigation phases.
• Use resources to investigate, document, and communicate to move cases forward or to resolution.
• Use appropriate levels of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, and validating information.
• Prepare and facilitate communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair/pricing to reach a mutually acceptable solution.
• Maintain accurate files for arbitration cases and verify documentation.
• Escalate with supervisor/manager when needed.
• Perform other duties as assigned.

Connaissances

Negotiation

Attention to detail

Time management

Adaptability

Communication

Customer service

Formation

High School Diploma or GED

Description du poste

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off chance we fall short, we do our best to make things right, pronto. That's where you come in. We're looking for an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don't make the same mistake again. Do you have the skills we're looking for? Keep reading for more details!

Benefits

• We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with flexible time-off policies.
• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
• 10 days of free child or senior care through your complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 6% company match.
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Want to volunteer in your community? We encourage that and even offer paid hours for you to do so.
• We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

What You'll Do

• Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.
• Performs other duties as assigned.

Who You Are

• You've got a knack for negotiation. You're ethical, dependable, and trustworthy. You're eager to learn. You also have the following qualifications:

Minimum

• High School Diploma/GED
• Generally, less than 2 years of experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.

Preferred

• 1+ years of automotive or body shop experience.
• Claims adjuster experience.

Cox is a great place to be, wouldn't you agree?

USD 16.59 - 24.86 per hour

Compensation

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets