Auto Claims Specialist - Detail-Driven Problem Solver

Fortegra-; Jacksonville (FL); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Full benefits package (medical, dental

Vision

401(k)

Tuition assistance

Job summary

Fortegra is seeking a Claims Advisor to review, evaluate, and resolve auto warranty claims. You will gather information, interpret contract terms, and make informed decisions with established guidelines while learning about vehicle service contracts and repair processes.

Prior claims or automotive experience is helpful but not required; we provide training and value candidates who take ownership, learn quickly, and work well with others.

Qualifications

• High school diploma or equivalent required.
• Claims handling or related customer service experience is a plus but not required.
• Willing to train candidates with strong transferable skills.

Responsibilities

• Review and evaluate vehicle service contract claims using contract terms, supporting documentation, and company guidelines.
• Gather facts, ask focused questions, and communicate with customers and repair facilities to understand reported concerns and repair findings.
• Review estimates, labor, parts pricing, and other supporting information; learn to assess appropriate repair scope and costs.
• Identify missing or conflicting information; request clarification or inspections and eliminate potential fraud or other concerns appropriately.
• Make timely, well-supported decisions within assigned authority and clearly explain approvals, denials, and next steps.
• Deliver excellent service to contract holders, dealerships, repair facilities, and business partners, including during difficult conversations.
• Manage calls, emails, follow-ups, and claim documentation accurately across multiple systems.
• Learn automotive terminology, vehicle service contract coverage, processes, and systems through training and ongoing development.
• Meet quality, productivity, and service standards and identify opportunities to improve the claims experience.

Skills

Quick learner

Critical thinker

Decision making

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Fortegra is seeking a Claims Advisor to review, evaluate, and resolve auto warranty claims. You will gather information, interpret contract terms, and make informed decisions with established guidelines while learning about vehicle service contracts and repair processes.

Prior claims or automotive experience is helpful but not required; we provide training and value candidates who take ownership, learn quickly, and work well with others.